drupal apps los angeles pasadena

Print books & shipping

My district’s purchasing department requires a quote before ordering. How can I get one?

Submit the Request a Quote form and Tween will get a quote to you within 24 hours. You can also call us at 949-723-5131 or email us at middleschoolguide@gmail.com or info@middleschoolguide.com with the following information:

  • Name of school/contact
  • Shipping address (including zip)
  • Title and quantity of workbooks and Instructor’s Guides to be ordered.
  • Email address or fax where quote can be sent.

How do I place an order with Tween?

You may order your books on this website using our shopping cart and any major credit card. You may also download an order form and send by fax (949) 209-1871, mail your order to Tween at P.O. Box 8677, Newport Beach, CA 92658, or call us at 949-723-5131. We accept checks and purchase orders.

How soon after I place my order will my books be shipped?

Tween makes every effort to ship orders within 24 hours. Larger orders, shipping via freight (see below), go out within 2-5 days of receipt. If your school is ordering for summer or fall, you may want to place your order 2-3 weeks ahead of your preferred delivery window as this is a busy time of year at Tween!

How will my books ship?

Tween does its best to keep shipping costs as low as possible, which means that orders ship via USPS Media Mail. This is a cost effective way to ship books, but it can take up to 7-10 days for delivery. Your order may ship in multiple boxes, which may not all arrive on the same day. Be patient, Media Mail is pretty reliable — it’ll get there. If your entire order has not arrived within 10 days, call us.

What if I need my books sooner?

If you need your books sooner, we are happy to accommodate requests to ship via Priority Mail or Fed Ex. Just call us at 949-723-5131 for the additional cost.

What if my school’s order is large — 300 books or more?

For up to about 300 books, USPS Media Mail is a cost effective way of shipping. For 300+ book orders, freight may be the way to go, so call or email us before placing your order and we’ll check out the best options.

Does Tween offer any discounts?

In order to help offset the costs of sales tax, Tween offers a discount of 3% to California public schools ordering 300+ books.

What is Tween’s return policy?

Books may be returned for a full refund within 30 days of receipt or for cancellation of the materials portion of the purchase order. If the books are damaged during return transit because of poor re-packaging they will not be accepted for credit. If upon return Tween determines the damage or defect is due to usage, the customer will be responsible for the cost of materials plus all shipping charges. Shipping or freight charges that have been prepaid by Tween will be the responsibility of the school or district.

Are the books available in ebook format?

Yes, but…

  • Our e-books are not compatible with Kindle e-readers or the Kindle Fire.
  • Our e-books are not available for bulk purchase. They must be bought one-by-one on the device it will be used on. The link is not transferrable.
  • Our ebooks are not downloadable to printers. They may not be duplicated, scanned or printed due to intellectual property protection and copyright laws.
  • The ebook download link appears on the receipt for purchase. When downloading, do not close the window until the download is complete.

For more information, check out our ebook FAQs!